Question 1

What days and times are available?

Accepted Answer

Appointments can be booked for Monday to Saturday with after hours appointments also available during the week.

Question 2

Where are you located?

Accepted Answer

In clinic sessions are available at our Warrandyte Clinic - Level 1, 158-160 Yarra Street, Warrandyte.

Question 3

Do I need a referral?

Accepted Answer

A referral from your GP is not necessary for you to book an appointment, however if you would like a Medicare rebate this is not possible without a referral.

Question 4

What referral do I need?

Accepted Answer

The most common referral is called a Mental Health Care Plan, completed by your doctor (GP), Psychiatrist or Paediatrician. The initial Mental Health Care Plan will give you access to Medicare rebates for 6 sessions. If you require additional sessions after completing 6 sessions, you will need to get an updated Mental Health Care Plan from your doctor, entitling you to an additional 4 sessions. You are only entitled to 10 Medicare rebated sessions per calendar year.

Question 5

How can I book an appointment?

Accepted Answer

As we are often in sessions it is best to text or email your therapist directly to make a booking. If you prefer to leave a phone message it will be responded to when possible.

Question 6

Do you offer telehealth?

Accepted Answer

Yes, we are able to offer telehealth sessions if you prefer this option please let your therapist know.

Question 7

Do you see NDIS clients?

Accepted Answer

Yes we are able to see NDIS clients.  Please discuss this directly with your therapist when booking appointments.

Question 8

Do you have wheelchair access?

Accepted Answer

Unfortunately, as we are located on level 1 and there is no lift access, we do not have capacity for wheelchair access. We are able to offer telehealth,  so please discuss options with your therapist directly.

Question 9

How do I pay for sessions?

Accepted Answer

Payment for your session is due on or before the day of your appointment. Medicare rebates can be processed on the day if you bring in your Medicare Card and Mental Health Care Plan.

Payment can be made by credit or debit card/EFTPOS at clinic using Hicaps.

Question 10

How long does a session go for?

Accepted Answer

A typical therapy session is 50min in length.

Question 11

Do you have a cancellation policy?

Accepted Answer

If you need to cancel an appointment, please contact your therapist directly with as much notice as possible.

If you provide more than 24hours notice you will not be charged a cancellation fee.

Question 12

Can I use my private health insurance to pay for my session?

Accepted Answer

Depending on your level of private health insurance cover you may be able to be reimburse for some or all of your session fee. As this varies from cover to cover, you will need to contact your health insurance fund to check your current coverage.